Company Policies
Our Commitment to You
Transparency and fairness in all our business practices
Shipping Policy
Processing Time
Orders are typically processed within 1-2 business days. During peak periods, processing may take up to 3-5 business days.
Delivery Methods
- Standard Delivery: 2-4 business days within Beirut
- Regional Delivery: 3-6 business days within Lebanon
- Express Delivery: Next business day within Beirut
Shipping Restrictions
Large hardware and fragile equipment may require special handling and scheduled delivery windows. Availability and delivery options may vary by product type and destination.
Delivery Areas
We currently deliver throughout Lebanon. Some remote areas may require additional delivery time. Contact our customer service team for specific delivery inquiries.
Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
Information We Collect
- Contact information (name, email, phone, address)
- Payment information (processed securely through encrypted channels)
- Order history and preferences
- Device service details required for diagnostics and repairs
How We Use Your Information
We use your information to process orders, improve our services, communicate with you about your purchases, and comply with legal requirements. We do not sell or share your personal information with third parties except as necessary to fulfill orders or as required by law.
Data Security
We implement industry-standard security measures to protect your information, including SSL encryption, secure servers, and regular security audits.
Warranty Policy
Most products we sell come with manufacturer warranties. Warranty terms vary by brand and product category.
Manufacturer Warranties
Laptops, desktops, and accessories typically include manufacturer warranties ranging from 6 months to 3 years. Please refer to product documentation for specific terms.
Warranty Claims
For warranty service, customers can contact us first and we will help facilitate claim processing with the manufacturer when applicable.
Defective Products
If you receive a defective product, please contact us within 7 days of delivery. We will work with you to arrange a replacement or refund promptly.